Contact DA Library Technologies for more information on Automated Telephone Renewal & Information System or Talkingtech
i-tiva reduces the cost of overdue and reserve notification and provides a 24 hour renewal service. The i-tiva platform provides a user tool for library staff, without LMS staff or vendor intervention, enabling customisation of the standard installed features.
- notifies users of overdue items and accounts and reserved items ready to collect.
- calls library users and delivers a high quality courteous message according to the library’s specific requirements.
- delivers information faster and cheaper than traditional posting methods.
- provides accurate proof of delivery
- spoken messages are in a friendly natural voice, resulting in increased user satisfaction.
- personalises each message to name the recipient using Text to Speech technology.
- lists the number of overdue or reserved items.
- Overdue items - i-tiva Message offers a solution to dramatically improve the collection process, improving book supply at the same time as reducing the costs. Library users will be happier and the library will perform better.
- Reservations/Holds - When items are reserved, library users can be advised of their availability quickly, for early collection. This can even be as early as the day they become available.
- Other forms of notification - Library users can be given information quickly and cost effectively e.g. closure of a branch.
- Registered library users are able to call in and access their library account for Information, Account Status, Renewals, Reservations
- Library staff can view reports on calls being made into the system, and also see details of actions performed by users
- i-tiva Connect is interactive with the Library Management System (LMS), updating in accordance with parameters pre-set by the library
- i-tiva Connect Reports is an optional software module that will analyse and generate detailed reports from the i-tiva Connect system, providing libraries with feedback on calls and user actions. i-tiva Connect Reports can provide the following information:
- Total number of callers.
- Caller volume patterns.
- Total number of item renewals.
- Transfer requests.
- i-tiva Message can deliver messages via SMS through mobile phone text messaging. i-tiva SMS ensures the message is delivered quickly and efficiently to a large audience.
- 24 hour access by phone to book PC’s and other items reducing staff time spent on taking bookings
- Interacts with leading Booking software packages in order to make, confirm or alter a booking in real time
- Integrates with the library’s Library Management System (LMS) in order to authenticate users
- Works in conjunction with the i-tiva Connect module
- Different item types can be booked if available (internet & word processing PC's etc.)
- Cancellations can be made when a booking is no longer required
- Indicates that necessary payments need to or have been made
- i-tiva Report Forwarding enables daily reports to be emailed to key personnel so they are kept informed of the delivery success of i-tiva Message.
i-tiva supports the option of Multiple Extension Transfer.
- This functionality allows users to be diverted to the next available staff member.
Contact DA Library Technologies for more information on Automated Telephone Renewal & Information System or Talking tech or talking technologies
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